Terms & Conditions
Effective Date: 01 August 2026
Welcome to Shipkart Shipping. By using our website, platform or logistics services, you agree to comply with the following Terms & Conditions.
1. Services
Shipkart Shipping provides logistics and shipping solutions through its own platform and/or third-party courier and logistics partners. Services may include domestic, international, air, surface, express, COD, reverse logistics and related shipping solutions.
2. Customer Information
Customers must provide accurate and complete information, including sender and receiver name, address, mobile number, shipment weight, dimensions, invoice details and required documentation.
3. Shipment Booking
A shipment booking is subject to service availability, successful payment/credit approval and acceptance by the applicable courier or logistics partner.
4. Weight & Charges
Shipping charges are calculated based on the applicable actual or volumetric weight, whichever is higher, along with the applicable zone, service type and rate card.
Additional charges may apply for Fuel Surcharge, ODA/Remote Area, ROV, handling, reattempt, return, detention, COD and other applicable services.
5. Packaging
The customer is responsible for ensuring that shipments are properly packed and suitable for transportation. Shipkart Shipping may refuse shipments that are inadequately packed or unsafe for transportation.
6. Prohibited & Restricted Items
Customers must not book illegal, hazardous, dangerous, prohibited or restricted items. The customer is responsible for ensuring compliance with applicable laws and courier partner restrictions.
7. Pickup & Delivery
Pickup and delivery timelines are estimated and may vary due to operational conditions, weather, traffic, natural events, regulatory restrictions, incorrect addresses or other circumstances beyond reasonable control.
8. Incorrect Address & Contact Details
Shipkart Shipping will not be responsible for delays, reattempts or returns caused by incorrect, incomplete or insufficient address or contact information provided by the customer.
9. Loss, Damage & Claims
Claims relating to loss, damage, shortage or other shipment issues will be governed by the applicable courier partner's terms, liability limits, declared value, insurance/ROV provisions and claim procedure.
10. COD
For COD shipments, collection and remittance will be processed according to the agreed COD terms. COD amounts are subject to successful delivery, collection and reconciliation.
11. Cancellation & Returns
Cancellation and return requests are subject to the applicable Cancellation Policy and Shipping Policy. Charges already incurred may not be refundable.
12. Payment
Customers must pay all applicable charges within the agreed payment period. Delayed or overdue payments may result in account restrictions, service suspension or other applicable actions.
13. Wallet & Advance Payments
Wallet balances and advance payments may be used for eligible services. Refunds or adjustments are subject to verification, reconciliation and the applicable Refund Policy.
14. Customer Responsibility
Customers are responsible for:
- Accuracy of shipment information.
- Proper packaging.
- Required invoices and documents.
- Compliance with applicable laws.
- Payment of applicable charges.
- Ensuring that the shipment does not contain prohibited goods.
15. Third-Party Courier Partners
Shipkart Shipping may use multiple courier and logistics partners. Services are subject to the respective partner's operational policies, serviceability, terms and conditions.
16. Limitation of Liability
Shipkart Shipping's liability, where applicable, shall be subject to the agreed commercial terms, applicable courier partner conditions, declared value/insurance provisions and applicable law.
17. Force Majeure
Shipkart Shipping shall not be liable for delays or service interruptions caused by circumstances beyond reasonable control, including natural disasters, severe weather, war, strikes, government restrictions, network failures or other unforeseen events.
18. Intellectual Property
All content, branding, logos, software, designs and other intellectual property displayed on the Shipkart Shipping platform are protected by applicable laws and may not be copied or used without prior authorization.
19. Privacy
Customer information will be handled in accordance with Shipkart Shipping's Privacy Policy.
20. Policy Changes
Shipkart Shipping reserves the right to modify these Terms & Conditions from time to time. Updated terms will be published on the website and shall apply from the effective date stated therein.
21. Dispute Resolution & Jurisdiction
Any dispute arising from the use of Shipkart Shipping's services shall first be addressed through mutual discussion. Subject to applicable law, the competent courts at Gurugram, Haryana shall have jurisdiction.
22. Contact Us
SHIPKART SHIPPING
📞 +91 9310943815
☎ 0124-4419502
✉ info@shipkartx.com
🌐 www.shipkartx.com
📍 Shop No. 1, Pillan No. 43, Main Bhondsi, Opposite Panchayat Bhawan, Sohna Road, Gurugram – 122102.
“Delivering Trust. Delivering Fast.”
