Effective Date: 01 August 2026

Shipkart Shipping aims to provide reliable and transparent logistics services. Refunds, if applicable, will be processed in accordance with the terms below.

1. Booking Cancellation

A shipment booking may be cancelled before pickup, subject to the applicable service conditions. Cancellation charges, if any, may be deducted from the refundable amount.

2. Failed or Cancelled Shipments

If a shipment cannot be processed due to service unavailability, technical issues or other reasons attributable to Shipkart Shipping, the eligible shipping amount may be refunded or adjusted against future shipments.

3. Wallet / Advance Balance

Any eligible unused wallet or advance balance may be refunded or adjusted against future bookings, subject to verification and applicable terms.

4. Duplicate Payment

If a customer makes a duplicate payment for the same transaction, the verified excess amount may be refunded after reconciliation.

5. Non-Refundable Charges

Charges already incurred for pickup, transportation, delivery attempts, return, ODA/remote area, handling, COD, ROV, fuel surcharge or other services may not be refundable once the service has been performed or the cost has been incurred.

6. Shipment Loss or Damage

Refunds or compensation for lost or damaged shipments will be handled according to the applicable courier partner's liability, claim procedure, declared value and insurance/ROV terms.

7. COD Amount

COD collection amounts are not treated as customer refunds. COD remittance will be processed separately according to the agreed COD settlement terms.

8. Refund Processing

Approved refunds will be processed after verification and reconciliation. Depending on the payment method and banking/payment provider, the amount may take additional business days to reflect in the customer's account.

9. Refund Request

For a refund request, customers should provide the relevant booking/order ID, transaction details, payment proof and reason for the request.

10. No Refund for Incorrect Information

Shipkart Shipping shall not be responsible for refunds arising from incorrect or incomplete customer-provided information, including wrong address, mobile number, shipment details or documentation.

11. Disputes

Any billing or refund discrepancy should be reported within 7 days of the relevant transaction or invoice. Requests submitted after this period may be subject to review and applicable terms.

12. Policy Changes

Shipkart Shipping reserves the right to modify this Refund Policy from time to time. The latest version will be published on the website.

13. Contact Us

SHIPKART SHIPPING
📞 +91 9310943815
☎ 0124-4419502
✉ info@shipkartx.com
🌐 www.shipkartx.com
📍 Shop No. 1, Pillan No. 43, Main Bhondsi, Opposite Panchayat Bhawan, Sohna Road, Gurugram – 122102.

“Delivering Trust. Delivering Fast.”