Effective Date: 01 August 2026

1. Shipkart Shipping understands that customers may need to cancel a shipment or service. Cancellation requests are subject to the following terms.
2. 1. Cancellation Before Pickup

Customers may request cancellation of a shipment before the pickup process has started. Eligible cancellations may be processed without freight charges, subject to applicable conditions.

1. 2. Cancellation After Pickup
2. 1. Once a shipment has been picked up or handed over to a courier partner, cancellation may not be possible. The shipment may instead be processed as a return, and applicable return or transportation charges may apply.
3. 3. Cancellation After Dispatch
4. 1. Shipments that have already been dispatched, transported or entered into the delivery network cannot normally be cancelled. A return-to-origin request may be raised subject to courier partner approval and applicable charges.
5. 4. Cancellation Charges
6. 1. Any costs already incurred, including pickup charges, freight, fuel surcharge, handling charges, ODA/remote area charges, reattempt charges, return charges or other applicable fees, may be deducted from the refundable amount.
7. 5. COD Shipments
8. 1. COD shipments may be cancelled before pickup, subject to the applicable service conditions. Once picked up or dispatched, the shipment may be subject to return and applicable charges.
9. 6. Cancellation by Shipkart Shipping
10. 1. Shipkart Shipping reserves the right to cancel or suspend a shipment if:
    1. The destination is not serviceable.
    2. The shipment contains prohibited or restricted goods.
    3. Required information or documents are incomplete.
    4. Payment or account verification requirements are not fulfilled.
    5. The shipment violates applicable laws or courier partner terms.
11. 7. Refund After Cancellation
12. 1. Where a refund is applicable, the eligible amount will be processed after verification and reconciliation. Charges for services already performed or costs already incurred may not be refundable.
13. 8. How to Request Cancellation
14. 1. Customers should contact Shipkart Shipping with the Order/Shipment ID, AWB/LR Number and reason for cancellation as soon as possible.
15. 9. Policy Changes
16. 1. Shipkart Shipping reserves the right to update this Cancellation Policy from time to time. The latest version will be published on the website.
17. 10. Contact Us
18. 1. SHIPKART SHIPPING
       📞 +91 9310943815
       ☎ 0124-4419502
       ✉ info@shipkartx.com
       🌐 www.shipkartx.com
       📍 Shop No. 1, Pillan No. 43, Main Bhondsi, Opposite Panchayat Bhawan, Sohna Road, Gurugram – 122102.
    2. “Delivering Trust. Delivering Fast.”